Privacy Policy
Effective Date: 2024-12-01
Human Escalation
Supportr.ai (“we,” “us,” or “our”) is committed to protecting the privacy of our website visitors and users. This privacy policy describes how we collect, use, and share personal information when you visit or use our website https://supportr.ai/ (the “Site”).
1. Information We Collect
We collect personal information in several ways:
Information You Provide:
When you request a demo, contact us through the Site, or engage with our services, you may provide information such as:
When you request a demo, contact us through the Site, or engage with our services, you may provide information such as:
- Your name
- Email address
- Company name
- Phone number
- Job title
- Any other information you choose to provide in your communications
Information Collected Automatically:
When you visit the Site, we may automatically collect certain information about your device and usage, including:
When you visit the Site, we may automatically collect certain information about your device and usage, including:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages visited on our Site
- Date and time of your visit
Cookies and Tracking Technologies:
We may use cookies and other tracking technologies (e.g., web beacons, pixels) to collect information about your browsing activity on our Site. This helps us analyze website traffic, personalize your experience, and deliver targeted advertisements. You can control cookies through your browser settings, but disabling them may affect the functionality of the Site.
2. Use of Information
We may use your personal information for the following purposes:
- To Respond to Your Inquiries:
We use your information to answer your questions, fulfill your requests, and provide you with the information you have requested. - To Provide and Improve the Site:
We use your information to operate, maintain, and improve the Site, including analyzing user behavior to enhance our content and functionality. - To Send You Marketing Communications:
With your consent, we may send you emails or other communications about new products, services, promotions, and other updates. You can opt out of receiving these communications at any time by following the unsubscribe instructions provided. - To Comply with Legal Obligations:
We may use and disclose your information to comply with applicable laws, regulations, legal processes, or government requests. - To Protect Our Rights and Interests:
We may use and disclose your information to protect our rights, privacy, safety, or property, and that of our affiliates, you, or others.
3. Disclosure of Information
We may disclose your personal information to the following third parties:
- Service Providers:
We may share your information with trusted third-party service providers who assist us with website hosting, data analysis, email marketing, and other essential functions. These service providers are obligated to protect your information and only use it for the purposes we specify. - Business Partners:
We may share your information with business partners who offer products or services that may be of interest to you. We will only do this with your consent. - Legal Authorities:
We may disclose your information to legal authorities if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect and defend our rights or property, or protect the personal safety of users or the public. - Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Data encryption:
We use industry-standard encryption technologies to protect your data during transmission and storage. - Access controls:
We restrict access to your personal information to authorized personnel who require it to perform their job duties. - Security assessments:
We regularly review our security practices and implement updates to enhance data protection.
5. Your Privacy Choices
You have the following rights regarding your personal information:
- Access and Correction:
You can request access to your personal information and ask us to correct any inaccuracies. - Opt out of Marketing Communications:
You can opt out of receiving marketing emails by following the unsubscribe instructions in the email. - Disable Cookies:
You can disable cookies in your browser settings, but this may affect the functionality of the Site.
6. Children's Privacy
The Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
7. International Data Transfers
As an Australian company, your information may be transferred to and processed in countries outside of Australia. These countries may have data protection laws that differ from those in Australia. By using the Site, you consent to the transfer of your information to these countries.
8. Updates to this Privacy Policy
We may update this privacy policy from time to time. We will post any changes on the Site and indicate the effective date of the updated policy.
9. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at david@supportr.ai.
This privacy policy is governed by the laws of Australia.