Terms of Service
Effective Date: 2024-12-01
Welcome to Supportr.ai (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website https://supportr.ai/ (the “Site”) and our AI-powered customer support services (“Services”). By accessing or using the Site or Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Site or use the Services.
1. Use of Services
Eligibility:
You must be at least 18 years old and have the legal capacity to enter into these Terms to use the Services.
You must be at least 18 years old and have the legal capacity to enter into these Terms to use the Services.
Account Registration:
If required, you must provide accurate and complete information when registering for an account and keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Permitted Use:
You may use the Services only for lawful purposes and in accordance with these Terms. You may not use the Services:
- To engage in any activity that violates applicable federal, state, local, or international law or regulation.
- To transmit or procure the sending of any advertising or promotional material, including “junk mail,” “chain letters,” “spam,” or any similar solicitation.
- To impersonate or attempt to impersonate Supportr.ai, a Supportr.ai employee, another user, or any other person or entity.
- To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Site or Services, or which, as determined by us, may harm Supportr.ai, users of the Site or Services, or expose them to liability.
2. Beta Program
Beta Participation:
If you participate in our Beta Program, you acknowledge and agree that the Services are still under development and may contain bugs, errors, or other defects. You further acknowledge that your use of the Services during the Beta Program is at your own risk.
If you participate in our Beta Program, you acknowledge and agree that the Services are still under development and may contain bugs, errors, or other defects. You further acknowledge that your use of the Services during the Beta Program is at your own risk.
Feedback:
You agree to provide us with feedback on the Services during the Beta Program. You grant us a non-exclusive, royalty-free, worldwide, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such feedback for any purpose.
You agree to provide us with feedback on the Services during the Beta Program. You grant us a non-exclusive, royalty-free, worldwide, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such feedback for any purpose.
Confidentiality:
You agree to keep confidential any information about the Services that is not publicly available. This obligation shall survive the termination of these Terms.
You agree to keep confidential any information about the Services that is not publicly available. This obligation shall survive the termination of these Terms.
3. Fees and Payment
The fees for the Services are as described on the Site. We may change the fees at any time by posting the changes on the Site. You agree to pay all fees in accordance with the payment terms on the Site. All fees are non-refundable, except as expressly provided in these Terms. You are responsible for all applicable taxes in connection with your use of the Services.
4. Intellectual Property
The Site and Services, including all content, software, and technology, are owned by or licensed to Supportr.ai and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and Services for your internal business purposes only. You may not copy, modify, distribute, sell, or lease any part of the Site or Services. You may not reverse engineer or attempt to extract the source code of the Services.
5. Disclaimer of Warranties
The Site and Services are provided “as is” and without warranty of any kind. We do not warrant that the Site or Services will be uninterrupted or error-free. We do not warrant the accuracy or completeness of the information provided on the Site or through the Services.
6. Limitation of Liability
To the maximum extent permitted by law, Supportr.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
1. your access to or use of or inability to access or use the Site or Services;
2. any conduct or content of any third party on the Site or Services;
3. any content obtained from the Site or Services; or
4. unauthorized access, use, or alteration of your transmissions or content.
7. Indemnification
You agree to indemnify and hold harmless Supportr.ai and its officers, directors, employees, and agents from any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your breach of these Terms or your use of the Site or Services, including, but not limited to, your user contributions, any use of the Site’s or Services’ content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Site or Services.
8. Termination
We may terminate your access to the Site or Services at any time for any reason. You may terminate your account at any time by contacting us. Upon termination, your right to use the Site and Services will immediately cease.
9. Governing Law and Dispute Resolution
These Terms shall be governed by the laws of New South Wales, Australia. Any dispute arising out of or relating to these Terms shall be settled amicably by mutual discussion. Failing amicable settlement, the dispute shall be settled by binding arbitration in Sydney, Australia, in accordance with the rules of the ACICA.
10. Entire Agreement
These Terms constitute the entire agreement between you and Supportr.ai relating to the Site and Services and supersede all prior communications.
11. Changes to These Terms
We may update these Terms from time to time. We will post any changes on the Site. Your continued use of the Site or Services following the posting of the updated Terms constitutes your acceptance of the changes.
12. Waiver
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term, and Supportr.ai’s failure to assert any right shall not constitute a waiver of such right.
13. Severability
If any provision of these Terms is held to be invalid, such provision shall be struck, and the remaining provisions shall remain in full force and effect.
14. Contact Us
If you have any questions about these Terms, please contact us at:
By using Supportr.ai’s Site and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.