Let our AI Agent answer the calls that your team can't
Integrated to ConnectWise or Autotask, you can put our phone number into your call queue to handle out of hours and high-volume events so that no call is missed or sent to voicemail.
Our solutions are designed around great service and efficiency in your business by logging tickets from your customers calls
Benefits
24 / 7 Availability
Our agent runs in 2 modes, business hours and out-of-hour support and is available 24/7.
High Volume call events
During high volume call events our agent can answer calls from your queue to keep general wait times down and let your customers get back to their day.
Voice mail replacement
By removing voicemail, your customers feel heard and the trailing SMS reinforces that. Your existing agents are picking up calls from your PSA without transcribing to a new ticket
Ticket Creation
After each call, Supportr automatically creates a detailed support ticket in your CRM or helpdesk system, capturing all relevant information for easy follow-up and tracking.
Out of hours escalation
Calls that arrive out of hours can trigger a calling hierarchy to get an engineer's attention. It calls the on-call engineer every 5 minutes. If no answer after 3 attempts, it calls the escalation manager every 5 mins.
Human Escalation
During your office hours, the callers can elect to back into the call queue.
SMS Notifications
Your customers receive an SMS notification after their call confirming the lodgement of their ticket.
Features
Current Features:
Number recognition
Prioritize and recognize VIP callers for faster resolution.
Automated Escalations
Customize escalation paths for out-of-hours calls.
Features in development:
Intercept Feature
For large known outages, the agent will identify these and route them to a different workflow if desired
Automated Escalations
Customize escalation paths for out-of-hours calls.
The Problem we're solving
Our call agent assists your staff Out of hours, during overflow and critical event management of calls.
Why Choose Our Solution?
Efficient Call Routing
Route overflow or out-of-hours calls effortlessly to our AI
Intelligent Call Handling
AI answers calls, collects information, and identifies issues quickly
Seamless Ticket Creation
Our AI matches call data with your PSA and creates organized tickets
Enhanced User Experience
Your customers feel heard, especially during busy times or after hours with SMS confirmation and not talking to voicemail
See It In Action
Call one of our agents to see how Supportr AI works
Enter your number to just try now:
Join Our Program
Join our program to gain early access to our voice support solution and be a part of our product development
US $ 300 per month + US$1 per call
About Our Company
We are dedicated to empowering MSPs with AI-driven solutions that address their most pressing challenges. Our focus on innovation and customer-centric development ensures we deliver top-notch support technology.
Contact Information
How to reach us for questions or support:
david@supportr.ai
0488449400